Sign in with your Flax Google account to access the complaint dashboard.
Flax Healthy Living — Operations Intelligence
Complaint Dashboard
Upload files below to begin
File 1 · CSV
Complaints Report
FamePilot complaint export (.csv)
File 2 · Excel
Attendance Report
SalaryBox detailed punch-in/out (.xlsx)
🗄️ Saved Periods
Click a period to load without re-uploading
No saved periods yet — map complaints and click Save.
Send to Slack
Sends a formatted summary to your Slack channel via webhook.
Create one at api.slack.com/apps → Incoming Webhooks. The URL is saved locally and never leaves your browser except to post to Slack.
✉️ Send Performance Report
Compose and send a complaint performance email.
Overview
Export
Complaints by Category
Matching logic: Staff listed if punched in during the order's time window (±30 min).
· Mark button cycles: — Pending → ✓ Genuine → ✗ Flagged → repeat.
· Use ✓ All in the column header to mark all visible rows as Genuine at once. Only Genuine complaints appear in the Employee Summary tab.
Complaint Log
Mark
Date
Time
Type
Items
Review
Status
Refund ₹
Photos
Staff on Duty
Staff Summary — Genuine Complaints Only
Edit deduction amounts inline · press Enter or click away to confirm
Export
#
Employee
Designation
Outlet
Total Complaints
Wrong / Missing
Quality Issues
Other
Total Refund ₹
Deduction ₹
Select periods to compare — choose 2 or more saved periods
Save at least 2 periods to compare.
Outlet
Overview — Period Comparison
Total Complaints by Period
Complaint Categories by Period
Complaints by Outlet
Employee Performance — Month on Month
Only employees with at least one complaint across compared periods. 🔴 Worsening · 🟢 Improving